Our Values
SERVICE
Service is everything. We want you to feel that a One Traveller holiday is an experience, not just a trip. We strive to embolden our first-time mature solo travellers, equipping you with all you need to enjoy this new life chapter. Expect dedicated and unwavering support before and during your holiday, from our friendly office team, Tour Managers, local guides and drivers.
From the reassuring telephone conversations with our Concierge team, to the detailed helpful information we’ll send you to fully prepare for your holiday; it is all geared up to helping you enjoy the experience. We’ll do the hard work for you, so you can relax and have fun.
From day one of your holiday, your Tour Manager will be ever-present. Acting as a knowledgeable friend to the group, they’ll stay at the same hotel, dine with you and accompany your excursions, ensuring you’re never left on your own (unless you so wish). Come and join us to experience the joys of solo travel safe in the knowledge that we’ve always got your back.
TRUST
A small word with a big impact. Travelling with One Traveller is an invitation to join our family, and we’ll look after you accordingly. We’re independent and family-run, not a mere division of a major corporation. Creating fantastic experiences for our mature solo travellers really is all we do, and all we’ve ever done from the very beginning. It is why we are here.
Putting your trust in us as a solo traveller to look after you is a big ask and one we take very seriously. In addition to friendly support along the way, you can also trust that your money is safe with us, thanks to our ABTA membership and ATOL bonding, meaning that even in the most extreme circumstances, your holiday is protected.
We promise that your initial trust will be rewarded many times over on your travels as you join the ever-growing ranks of guests who choose a One Traveller holiday year after year. Want to see what they’re saying about us? Hop over to Trustpilot, the independent review site. With over 1,000 reviews so far, (and more added each day), we’re rated ‘Excellent’ Don’t just take our word for it!
FRIENDSHIP
We’ll make it personal. The is no sprawling One Traveller call centre, just our small and friendly family team based at One Traveller HQ in Norfolk, ready and eager to chat about what we all love – travel!
We genuinely enjoy getting to know our guests, introducing ourselves on the phone for the first time, calling to check you’re fully prepared in the days before you set off on your travels, then later catching up to discuss your holiday or spotting your pictures on our Facebook Community page. Getting to know you is one of the One Traveller team’s joys!
Of course, once the holiday begins, you’ll no doubt embrace that special feeling of travelling with like-minded companions, swapping stories, experiences and ideas while seeing the sights together.
Each evening, your ever-present Tour Manager will employ our unique number system to randomly allocate seating for dinner. This means you’ll get to know more of your fellow travellers and enjoy new conversations each day, breaking down barriers and helping everyone feel included and welcome.
A holiday with One Traveller isn’t just an opportunity to tick off more of your travel bucket list. It is a chance to make new connections and to see the world in great company.
QUALITY
Our carefully constructed holidays offer outstanding quality throughout. Each destination is personally vetted and inspected by our office team, ensuring the reality more than matches the glossy photographs.
Wherever possible, we use four and five-star hotels balancing quality facilities with prime locations. We always aim to travel with proven, flag-carrying airlines, where a generous luggage allowance is included. Travelling by Eurostar? Expect upgraded seating as standard. And once you arrive in resort, we’ll transport you around your destination in private coaches where there’s always room to stretch out and enjoy the view.
Many of us relish the opportunity to try new foods and drinks when we’re away from home. That’s why our holidays include many (sometimes all) meals within the overall price. From memorable lunches out with knowledgeable artisan producers, to special dinners in restaurants with the locals, we’ll give you a proper taste of regional cuisine. See each individual holiday’s details for more information.
Taking our word for it is one thing but we have the silverware to back up our assertions too. We’ve been voted ‘Best Small Singles Holiday Company’ by the travelling public at the British Travel Awards on multiple occasions and earned the coveted Which? recommended accolade as for solo holidays.
INCLUSIVITY
Breaking the mould and going it alone will likely be the defining memory of your first One Traveller holiday. Indeed, we know that for many of our first-time travellers, the experience is more than ‘just’ a holiday and the destination itself sits firmly in second place. It is the act of travelling independently and starting that exciting new chapter that stands out, however scary it may seem at the time.
Because our holidays are exclusively designed for mature solo travellers, you’ll discover other people just like you, who are also venturing into the brave new world of solo travel, perhaps for the very first time. Experience tells us that pre-holiday nerves quickly melt away and before you know it, you’ll be socialising with good company who will share many of the same life experiences as you. By the end of your holiday, you’ll be in the company of new-found friends, with all the future benefits that entails.
Indulging in your passion for travel and taking part in amazing holiday experiences with great company is really what our holidays are all about. You’re never alone with One Traveller.
Whether it is a pre-dinner drink with your new friends on tables reserved just for us, or a stroll around your resort during free time from our included excursions, there’s so many opportunities to feel included in what’s going on, all fostered and nurtured by your ever-present Tour Manager.
Our holidays are also inclusive in terms of price. We make it easy to budget for your big adventure, packing in as much as we possibly can within the overall cost. You won't be asked to dip into your pockets every time you go to dinner or visit another attraction. We do all that for you. Pay once and let us take care of the rest. See our individual holidays for more information on exactly what each includes. You’ll be amazed at how much we squeeze in for you. And our ONE Experience holidays take this to a whole new level, with (generally) all meals, most drinks, gratuities and even chauffeured* airport transfers or regional flights to London included.
*Chauffeured car service is included for mainland GB addresses up to 100 miles from the port. Additional mileage supplements apply. This service may be shared with another One Traveller guest if they live on the same route.
