MOBILITY & ACCESSIBILITY ADVICE
Our holidays are not physically demanding, but you do need to be capable of a certain amount of unassisted walking to enable you and your fellow travellers to fully enjoy the experience. As a general rule, if you can walk one mile and climb two flights of household equivalent stairs unassisted and at a normal pace, then you should be able to manage most of our holidays’ itineraries.
On any holiday, there may be uneven footpaths or cobbles to negotiate, as well as steps, slopes and the need to board various modes of transport. Handrails, lifts and step-free access may not always be available. We often use different modes of transport to complete our itineraries, such as (though not limited to) boats, trains and jeeps. These may also pose a challenge for anyone with reduced mobility. Therefore, a full paying travelling companion would be needed to be able to help with any physical needs. Where porterage is available, it is generally included in most hotels we visit, although guests must be able to take responsibility for carrying their own luggage when required. Our holidays are not suited for guests with strollers or mobility scooters but bringing along a stick for support at times is by all means acceptable.
Our Tour Managers are ever-present and can help to a certain extent but do bear in mind they are there for the whole group and cannot, therefore, offer one-to-one support.
On some days, you will notice a FOOTSTEPS SYMBOL, which shows at a glance which excursions require a more moderate amount of walking and steps. These days may involve considerably more exertion than the above requirements.
Where the symbol applies during one of our UK*, European or cruise holidays, you may wish to take the opportunity on those occasions to remain at the hotel or on board, where you can relax and enjoy the surrounding facilities.
The nature of our long-haul holidays means that you are likely to be moving about more, and we advise you to also consider how you would adjust to being in a different time zone and differences in climate.
In general, for safety reasons, we require that all guests are able to cope reasonably with the demands of the holiday arrangements, without assistance from our Tour Manager or fellow travellers. Please make sure that you fully understand the level of activity and ability required to complete the holiday on which you are booking. If unsure, contact our team for advice.
*excludes UK touring holidays
- All documents are available in large print on request, and all details on our website are available in large font format by using the accessibility options at the top of the page (displayed as an Aa symbol).
- For guests with visual impairments, we can discuss most things by phone, or via email for those who are hard of hearing.
- UK Breaks – These holidays are usually less physically demanding and ideal for guests who enjoy exploring at a leisurely pace. However, on some of the guided city tours and excursions, you will be required to be on your feet for at least 90-minutes which will include periods of standing and/or climbing flights of stairs.
- European holidays – Mobility recommendations on our holidays within Europe can vary depending on the destination. There will be at least two days where guests will be required to walk over a mile at a time on most of these holidays. These days are denoted in our brochure by a foot symbol so please do look out for this. Naturally guests can choose to enjoy their hotel and its surroundings on these days.
- Further afield holidays – Our further afield holidays are some of our most active holidays and will include more walking within many different environments and over all kinds of terrain. These holidays will have a few days that will have the foot symbol and require more walking. We strongly recommend that our guests travelling on these holidays read the itinerary thoroughly before travelling and make the Tour Manager aware of any activities or tours they may find difficult.
- Cruises– Although these are slightly more leisurely than most, we still recommend all guests to be able to walk one mile and climb two flights of stairs unassisted. These holidays will also involve walking along the ship’s gangway and the possibility of transfers from ship to shore in some ports.
- Train holidays - On Eurostar there is no weight limit for your luggage but you should be able to carry and lift your bags safely. Each bag can be up to 85cm long at its widest point.
You will have to carry your luggage onto the train in the UK and to the end of the platform in Paris where porters will greet you and take your luggage to the awaiting coach for the journey across Paris to the connecting train station. Here you will need to carry your own luggage onto the train, as well as on arrival at the final train station, carry it to the awaiting coach. Elevators and slopes will be available at all stations.
In our brochure you will find a range of holidays in various categories from ‘Relaxed Itinerary’ and ‘Scenic Beauty’ to ‘Classical Towns and Cities’ to ‘Cultural Experiences’ to ‘Sole Charter River Cruises’ to ‘Special Music Events’ to ‘Holidays by Rail’. This will help give you an understanding of what holiday may be suitable for you. Please note that each holiday we feature has varying amounts of activity levels, therefore we advise all guests to read the itinerary thoroughly before booking and then have an in depth look at all of the paperwork One Traveller sends to them once they are booked on the holiday
- We can organise airport assistance for any guests with mobility issues. This is a free service offered by the airport and must be arranged prior to departure. We advise guests to contact us at least seven days before departure if they require assistance.
- All of our holidays include travel on coaches which have not been adapted for wheelchair access. A One Traveller Tour Manager will be on hand to assist any guests who need help on and off the coach. We do not accept wheelchairs or mobility scooters on any of our holidays.
- Several of our holidays also include different modes of transport during the itinerary, including trains, boats and 4x4 vehicles. These can prove difficult for guests with reduced mobility.
If you contact us regarding airport assistance, we can of course action your request. We understand some guests worry about airports and prefer to have this in place to reduce any stress involved in travelling to your destination. If you feel that you may struggle walking from the check-in counters to the gate, please do note that the distance to the gate is usually the distance we recommend guests to walk unattended on our holidays and this should hopefully stand as a benchmark for you.
- Our hotels are chosen based on the standard they offer and location. All hotels we offer will vary in facilities they offer so we strongly suggest you contact us before you travel if you have any concerns.
We also require that all of our guests can take full personal care of themselves. This includes punctuality, personal hygiene, self-awareness and the ability to manage themselves without the requirement of assistance or a carer.
Our Tour Managers are there for all of the guests travelling with One Traveller. Therefore, it is not their responsibility to solely care for an individual guest Following on from this, if a Tour Manager feels that someone may struggle with the activity scheduled for that day, they have the right to ask you to remain at the hotel to enjoy the hotels facilities and surroundings.
If you have any concerns regarding mobility issues on one of our holidays please contact us on 01760 722011 where we can discuss any particular holiday in detail. Our offices are open Monday to Friday 09:00 to 17:30.