Baggageman FAQs
The One Traveller Luggage Delivery Service is there to help you travel lighter and more nimbly, especially when your journey involves taking public transport. With only your hand luggage to carry, you can skip through luggage drop queues, quickly board and alight, and enjoy the journey without needing to carry heavy bags around. This FAQ page will help you understand the service and plan your journey.
The One Traveller Luggage Delivery Service is a great way to travel to and from your holiday destination comfortably, without a suitcase. The service is provided by The Baggageman. They will collect your case from your home address and deliver it directly to the hotel or cruise ship where you will be staying for your One Traveller holiday. At the end of your holiday, simply repack and your case will be returned home again.
The Luggage Delivery service is available as a complimentary addition for One Traveller holidays by rail that travel via Eurostar. The service can also be added as an additional chargeable extra for most of our UK holidays (excluding Jersey and Northern Ireland). Click here for the latest pricing information.
The Luggage Delivery service is available for addresses within mainland Great Britain (England, Scotland and Wales) only. Unfortunately, there is no service available for the Channel Isles, Scottish Isles, Isle of Man, Northern Ireland or the Republic of Ireland. If you are unsure whether your home address will qualify, please get in touch.
One Traveller will share your name, address, email address and mobile telephone number with The Baggageman, based upon the details you supply at the time of your holiday booking with us.
Soon after, you will receive a confirmation email from The Baggageman which will include your luggage collection date. Approximately two weeks before your scheduled collection date you will receive a package directly from The Baggageman containing labels for your case and additional instructions to help you prepare.
The Luggage Delivery Service allows for one piece of luggage to be collected and taken to your hotel or cruise ship (and returned home again).
Your case must weigh no more than 20kg (44lb).
- You will be notified of a luggage collection date of approximately seven to fourteen days before your holiday departure date, depending upon which country your luggage is travelling to. Collection will take place between the hours of 08:00 and 16:00. You will need to be available during this time.
- The date on which your luggage will be returned home after your holiday will be stated in your confirmation letter from The Baggageman.
- For security reasons, your baggage must not contain perfume, deodorants, hair spray, or any other flammable liquids. These must be carried in your hand luggage, along with any batteries or sharp items.
- Should any delays arise during transit, you will be kept fully informed. Your luggage is also insured.
- Cancellation or amendments to The Baggageman service within 30 days of your collection date will incur an administration charge. Please contact One Traveller for more information.