Deposit Guarantee Scheme

If you cancel your qualifying holiday prior to the balance due date stated on your invoice, your deposit will be protected by us under our ‘Deposit Guarantee Scheme’ as long as the cancellation is not a result of non- payment or any other breach of these terms and conditions. This means that 50% of your original deposit paid to us at the time of booking will be kept on our system as a credit meaning that you can use this as part of a deposit or towards a balance on another holiday. The remaining 50% will be retained by us to cover the costs we incur in cancelling your travel arrangements.

For the avoidance of doubt, only 50% of the original booking deposit (as detailed in our terms and conditions of bookings here) will be entered into the Deposit Guarantee Scheme. Any holiday extras you have paid for in whole or in part prior to your cancellation request being received are also excluded from the Scheme.

The deposit guarantee cannot be exchanged for cash.

Your deposit guarantee can be used by you or passed to a friend providing that you advise us of this in writing.

Deposit guarantee credits must be used within two years of the holiday cancellation date.