Roberto's Story - Tour Manager

At the start of every tour, there’s one thing I always stress: don’t forget that we’re here to make sure you’re having a wonderful time. We want you to enjoy the holiday, make the most of every day and go home with happy memories. As I always say, “You paid for being happy.”

For me, a great holiday is about much more than visiting wonderful places. It’s about taking care of the details and making sure everyone feels looked after. My job is to help everything run smoothly, deal with any little concerns and make sure you can relax and enjoy the experience, right through to the journey home.

I also believe in being honest about what we offer. Whatever is written in the brochure should be delivered, and I think that’s one of the reasons people come back. I’ve had the pleasure of seeing lots of repeat guests, and some even ask the office which tour I’m doing next. When someone comes up at the end and says, “I had a wonderful time, you made the journey special,” it really stays with you.

I’ve worked for a lot of companies, including other tour operators, but I’ve never had a company treat me the way One Traveller has. It’s a special feeling to work somewhere that looks after its people, too.

If you’re new to solo travel and wondering who’ll be looking after you, I hope this gives you a feel for the people behind the holiday. Ruth also shares her experience of travelling to Uzbekistan with me.