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Frequently Asked Questions

Whether this is your first singles holiday or you have travelled solo before, it is understandable that you might have questions about different aspects before deciding to book with One Traveller. We have produced a list of the most commonly asked questions, to help with your research into the singles holidays, travel world. If you can't find your answer here, please do not hesitate to give us a call.

Your Holiday

ABTA & ATOL Protected Holidays

1.

I've been given an ATOL certificate. What is it for?

Answer: Your ATOL certificate is proof that the holiday you have booked is protected by ATOL. It explains what protection you have and what to do if there is a problem. Keep it somewhere safe and make sure you have it handy on holiday, so you know how to make an ATOL claim if you need to.

2.

ATOL/ABTA PROTECTION

Answer: One Traveller Limited is a tour operator member of ABTA (the Association of British Travel Agents) and our ABTA number is Y3177. ABTA's main aims are to maintain high standards of trading practice for the benefit of its members and their customers, the travel industry at large and the consumers they serve.

Holidays that do not include flights are protected by ABTA. All the flight-inclusive holidays contained on this website are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL certificate and confirmation invoice (our ATOL number is 9718).

Please see our enclosed booking conditions or refer to them on our website for further information or for more details about financial protection and the ATOL certificate visit www.atol.org.uk/ATOLCertificate

You can view One Traveller's ATOL license by clicking here.

Accommodation

1.

When will the hotel details be confirmed?

Answer: All your travel details will be issued approximately 14 days prior to departure. We always use the hotels listed in our brochure.

2.

What if I want to share a room; do I save money?

Answer: As a rule we do not offer a saving if you wish to share a room. Everyone is allocated a room to themselves.

3.

Do you charge a single-room supplement?

Answer: No. Our prices are based on sole occupancy of a spacious room with en-suite facilities, with no single supplement. We do not use single rooms or broom cupboards.

Amendments and Cancellations

1.

If there is a mistake in my confirmation, what should I do?

Answer: Call 01760 722 011 or email us quoting your booking reference number

2.

Can I cancel my holiday?

Answer: Yes, you can. Please advise us in writing. If you cancel you will be liable to pay cancellation fees detailed in our Booking Conditions (in accordance with regulations agreed by ABTA and ATOL).

Insurance

1.

Do you offer holiday insurance?

Answer:

As a member of the Association of British Travel Agents (ABTA), we are able to introduce you to ABTASure, the only travel insurance endorsed by ABTA.

One Traveller has teamed up with ABTASure to provide you with a competitive insurance product, which includes:

  • No age limit on Trip Travel
  • FREE cover for over 300 medical conditions!
  • 3 levels of cover to choose from Supreme, Premier or Economy
  • Medical expenses up to £25 million
  • Cancellation cover up to £10,000
  • Baggage cover up to £3,000

As a One Traveller guest you will receive an automatic discount on the quotation provided.

For a quote, call ABTASure on 0800 083 7731 and quote reference Y3177.

ABTASure Ltd is authorised & regulated by the Financial Conduct Authority.

Get a Quote

2.

Why do you need my insurance details?

Answer: When you have confirmed your holiday insurance, we ask for details so that in the event of an emergency, we can deal with any problems if necessary on your behalf.

Payment, Deposit and Tickets

1.

What payment methods do you accept?

Answer: Payment can be made by cheque, debit or credit card when you book. We accept Mastercard, Visa and most other payment cards. We are very pleased to tell our customers that with One Traveller there are no surcharge on paying holiday deposits by credit card. There will, however, be a 2% extra charge on balance payments made with a credit card. Balance payments with a debit card or cheque do not carry any surcharge. Cheques should be made payable to One Traveller Ltd.

2.

How can I pay the balance of my holiday?

Answer: Either by bank transfer, over the telephone with a debit or credit card (call 01760 722 011) or by sending a cheque in the post (to One Traveller Ltd, Unit 5-6, Green Way, Swaffham, PE37 7FD).

3.

Can I pay in installments?

Answer: You are welcome to pay for your holiday in instalments (minimum instalment is £350) but please note that the full balance is still required as set out above.

4.

Will you send me a reminder when I have to pay the balance?

Answer: Prior to your departure, a letter will be sent to remind you that the balance on your holiday is due. This letter will also remind guests on holidays that require visas of the procedure for this, which will commence approximately 6 weeks before departure. The bulk of the work is done by the team at the One Traveller office but for your reference, our balance due dates are set out below:

HOLIDAY TYPE
BALANCE DUE
UK
6 WEEKS
EUROPE
10 WEEKS
LONG HAUL
12 WEEKS
THE ROCKIES
12 WEEKS
CRUISE
15 WEEKS

5.

Can I add anything to my booking?

Answer: Prior to your balance payment, should you decide to add any extras such as a Pre-Holiday Get-Together, flight upgrade or airport parking, just call us or email us (info@onetraveller.co.uk) and we will arrange it. Some things are subject to availability and the earlier you can let us know the better.

6.

How do I secure my place on a holiday

Answer: A deposit will secure your place instantly on all of our holidays. Just call us on 01760 722 011, with your debit or credit card, quoting the holiday you are interested in. We will need a few details from your passport so it would be good to have that handy. Or you can book online on our website. We also accept cheques made payable to "One Traveller Limited".

HOLIDAY TYPEDEPOSIT REQUIRED
UK
£100
EUROPE
£200
LONG HAUL
£250
THE ROCKIES
£500
CRUISE
£500

Preparing For Your Holiday

1.

Can I join the One Traveller Forum?

Answer: Absolutely! Our Forum is a great place to meet your fellow travellers in the run up to your holiday! Simply visit our Forum here to browse and join today!

2.

What currency will I need and how do I get it?

Answer: One Traveller will write to you approximately two weeks before the holiday begins with details of currency needed including the best place to get it. Our pre-holiday information is very comprehensive. You can also refer to our 'Useful Info' sheet that was sent with your original booking confirmation, don't worry if you've lost it though as we'll send another with your final paerwork.

3.

Are One Traveller Holidays particularly 'dressy affairs'?

Answer: In general we suggest that our guests dress for comfort. On some of our holidays however, there is the opportunity to dress up slightly more formally, for example if you attend the ballet in St. Petersburg or any of the concerts or meals out we include on many of our holidays.

4.

What do I need to pack? What clothes will I need?

Answer: Packing for a holiday is never easy, especially if you are not used to doing it. This is why One Traveller sends out very comprehensive information specific to your holiday, which tells you what kind of events to expect and what types of clothes you will need. We also suggest some things you may wish to slip into your case in order to make sure you are fully prepared.

5.

I will have to travel to the airport the day before the holiday and need a hotel for the night, can you help?

Answer: Unique to One Traveller, on many of our flight departures we offer Pre-Holiday Get-Togethers. This is a great opportunity to meet some of your fellow travellers even before your holiday starts. The evening is hosted by a representative from One Traveller, who will be there to answer any questions you may have.

The Pre-Holiday Get-Together package consists of the following:

  • One night's accommodation in a four-star airport hotel
  • Welcome drink
  • Three-course meal
  • Breakfast (if your departure flight is very early then it will be a packed breakfast)
  • Private transfer to the airport

If you require parking at the hotel for the duration of your stay we can arrange this at a special negotiated fee of £8 per day at Heathrow or £11 per day at Gatwick.

The cost of our Pre-Holiday get together is currently £133.00.

In the absence of a Pre-Holiday Get-Together, One Traveller can source the best deal for airport hotel accommodation and/or car parking at the airport. If there are other One Traveller guests staying over the night before a holiday begins, we will do our best to ensure you are in the same hotel so that you can meet some of your travelling companions. Call us on 01760 722 011.

Special Requests

1.

Can I make any additional requests, such as special diet, a ground-floor room or extra pillows?

Answer: With our wealth of experience of leading holidays, we understand that everyone has their own personal needs and preferences. Each guest has their own file in which we note these details and we make sure this information is passed on to relevant airlines, hotels, restaurants, etc. We know all our suppliers personally, which makes dealing with special requests a pleasure. Just call, email or write to us and we will try to accommodate.

Our booking form includes space for you to inform us of any requests, as well as telling us your preferred seat on board the aircraft or grade of cabin on board a cruise ship. We will endeavour as much as we possibly can to ensure your requirements are met, however from time-to-time requests cannot always be guaranteed.

Travel Information

1.

Who does One Traveller fly with?

Answer: If you travel from our main departure airport (Heathrow or Gatwick), we fly with quality national airlines such as British Airways and Thai Airways. On these flights, onboard refreshments are included (meals on flights over 3 hours.)

For some regional departures, where other airlines are used, our prices include a full 20kg luggage allowance and a first-to-board-the-aircraft service (where possible). Refreshments may not be included.

2.

Can I travel from my local airport?

Answer: As listed on the pages for each holiday we can offer options to fly direct from some regional airports at a supplement. The extra charge is incurred because logistically extra administration is required to have you met personally and escorted by taxi transfer separately from the main departure airport. Where an alternative airline is used we include 20 kg luggage allowance and a first to board the aircraft service (where possible).

Regional connecting flights to the main airport can be arranged at a supplement from £139 return. Earlier booking is advised as this cost creeps up the closer we get to the departure date.

3.

How are coach seats allocated?

Answer: We do not allocate seats on our coaches, every day you sit somewhere different on the coach. For example if you sit at the front one day, the following day you would sit in the middle or the back.

4.

Can I pre-book my seats on the aircraft?

Answer: Seats cannot be pre-booked (unless there is an online check-in option which applies to your flight). If you have a special seat request, please let us know and we will do our best to accommodate this. In many cases our Tour Managers can assist with this when you check-in at the airport. Our booking form has a section where you can inform us at the very start of your communication with us.

5.

When are flight times confirmed?

Answer: Flight times will be confirmed to you in writing two to three weeks before departure. Flight times only change occasionally; if there is a significant alteration, we will let you know by phone or in writing.

6.

Will a representative be at the departure airport?

Answer: Yes, as long as you are departing from our main departure airport, you will have the opportunity to meet your representative before you check-in at the airport.

7.

How do I get to the port for my cruise?

Answer: We include a luxury limousine from your door to the ship's gangway*. A chauffeur will be ready to greet you. They will load your luggage for you at your door and on arrival at the port it will be collected from the vehicle by the ship's porters and delivered to your cabin. After disembarkation at the end of the cruise your driver will be waiting to bring you home.

*Limousine service is included up to 100 miles from the port. Supplements will apply for distances above 100 miles. This service may be shared with another One Traveller guest if they live on the same route*

8.

How do I get to the airport or the start of my UK break?

Answer: There are various ways you can travel to the airport. On eof the most popular way (which also offers great value for money) is with the coaching operator National Express. Check with National Express that a service is operating on your required route and date by either phoning them on 08705 808080 or visiting their website: www.nationalexpress.com

If you would like help to book a private car or with arrangements to get you to/from the airport then let us know and we can assist you.

Visas

1.

Which One Traveller holidays require a Visa?

Answer:

CHINA

We will apply to the Chinese authorities on your behalf. You will need to complete a visa form, which we will send you with your holiday confirmation. We will write to you six weeks before departure asking you to send us your passport. It will be returned to you in good time for your holiday via Royal Mail Special Delivery. If you require your passport within this period, we are able to process your visa around your schedule. The cost of a Chinese visa is £200. Should you wish to apply for your own visa, you will require certain documents that we have to obtain from overseas and an administration charge of £25 will apply.

USA

Travellers require an electronic authorisation known as an ESTA, for which the US government will charge US$14. This is only available online but the form is simple to complete. You, a family member or friend can apply for an ESTA on your behalf by logging on to the following web address: https://esta.cbp.dhs.gov/esta/ (Please note that other websites may charge higher fees.) Simply have ready your passport and confirmation invoice (which you will receive from us), with your booking confirmation (which contains the relevant details for the ESTA form). If you would prefer us to obtain the ESTA on your behalf, we are happy to do so for an additional administrative charge of £35 (including the ESTA fee).

CANADA

Travellers to Canada will need an electronic authorisation known as an eTA, for which the Canadian government makes a charge of CAD$7. This is available online and simple to complete. Once approved, an eTA is valid for five years, or until your passport expires, whichever comes first. You can make multiple visits to Canada with a valid eTA. You, a family member or friend can apply for this on your behalf by logging on to the following web address: www.canada.ca/eta Simply have ready your passport and confirmation invoice (which you will receive from us), with your booking confirmation (which contains the relevant details for the eTA form). If you would prefer us to obtain the eTA on your behalf, we are happy to do so for an additional administrative charge of £30 (including the eTA fee).

SRI LANKA

Entrance to Sri Lanka is by means of an electronic visa authorisation system (ETA) which is simple to complete on line and (at time of writing) costs US$30. The ETA is simple to obtain and you, a family member or friend can apply for this on your behalf by logging on to the following web address: www.eta.gov.lk/slvisa Simply have ready your passport and confirmation invoice (which you will receive from us), with your booking confirmation (which contains the relevant details for the ETA form). If you would prefer us to obtain the ETA on your behalf, we are happy to do so for an additional administrative charge of £45 (including the ETA fee).

RUSSIA

You will need to complete the visa form we will send with your holiday confirmation; we will then issue you with an official visa form and letter of invitation that you will need to take to the Russian visa application centre either in London or Edinburgh and lodge your visa application in person where your fingerprints will be scanned. The Russians operate this system very efficiently and the process only takes a short amount of time. The locations are very central so easy to combine with a day out in the great UK or Scottish capitals. The cost for a Russian visa is approximately £109 (paid direct on the day of application). Should you wish to apply for your own visa, you will require certain documents that we have to obtain from overseas and an administration charge of £25 will apply.

INDIA

Entrance to India is by means of an electronic visa authorisation system (eTV) which is available to complete online and costs approximately US$60. This must be completed no later than 5 days prior to travel. The applicant, a family member or friend can apply for this on your behalf by logging on to the following web address: www.indianvisaonline.gov.in/visa. If you would prefer us to obtain the eTV on your behalf, we are happy to do so for an additional administrative charge of £75 (including the eTV fee).

BURMA

Entrance to Myanmar is by means of an electronic visa authorisation system (eVisa) which is available to complete on line and costs approximately US$50 (approx. £36 and payable by Visa or MasterCard). This must be completed from 90 days and no later than 7 days prior to travel. You will receive an acknowledgment of application within an hour. Then after this it can take up to three days for the visa to be emailed to you. This visa is valid for one visit only lasting up to 28 days. The applicant, a family member or friend can apply for this on your behalf by logging on to the following web address: www.evisa.moip.gov.mm. If you would prefer us to obtain the eVisa on your behalf, we will require an additional administrative charge of £75 (including the eVisa fee). You will still need to email us and attach the digital photo required.

Your Holiday

1.

Do I have to be single to join a One Traveller holiday?

Answer: Our fully escorted holidays are tailored for people who choose, for whatever reason, to travel by themselves in the company of like-minded individuals. This does not mean that you need to be single to join our holidays; many people choose to travel alone without their spouse/partner.

2.

When will I meet my Tour Manager?

Answer: As travelling on your own can be daunting, especially the first time, we arrange for you to meet your Tour Manager or a One Traveller representative even before you check-in at the UK departure airport. Your Tour Manager will (in most cases) travel with you. From the moment you arrive at the airport, you are not alone as one of the One Traveller team will be with you to assist at the airport up until security where all you need do is board your flight and await your warm welcome from your Tour Manager. Of course in most cases your Tour Manager will be flying with you as well.

3.

What happens on a Pre-Holiday Get-Together?

Answer: On our holidays with flights before midday, we offer a hosted Pre-Holiday Get-Together. This allows you to make a leisurely journey to the airport the day before and is an opportunity to meet your fellow travellers the night before your travel. Enjoy a welcome drink, three-course evening meal, breakfast the following morning and private transfer to the terminal. We also have specially negotiated parking rates for One Traveller guests taking part in this. To learn more about our pre-holiday get-togethers visit our pre-holiday get-together information page here.

4.

What is the ratio of men to women?

Answer: Ladies usually outnumber men on our holidays. In a typical group of 25 people, one third will be men.

5.

How big will the group be?

Answer: One Traveller will usually operate a tour with a minimum of 10 people. Group size is typically between 18 to 25 people, plus your Tour Manager.

6.

I am apprehensive about travelling alone. How can One Traveller reassure me?

Answer: For whatever reason you wish to travel by yourself, One Traveller can help you take that first step. Even if you are a seasoned solo traveller, we know that there may be butterflies in your stomach before travelling. One Traveller will take care of everything for you. All you have to do is pack your suitcase and get yourself to the airport.

Your holiday is fully escorted by a One Traveller Tour Manager who will be with you throughout. It is their job to take care of all the travel arrangements. They will make sure you are in the right place at the right time and that you are familiar with all the customs of your place of visit. Your Tour Manager is there to make sure that you are happy and that all your needs are taken care of.

7.

Will I be left on my own?

Answer: You don't have to spend time alone, unless you choose to. There will always be like-minded company close at hand and something different is always planned each day. If you would like to do something or see somewhere not included in the organised tour, our Tour Managers are happy to share their local knowledge to help make this possible, where time allows.

8.

What is the average age of people travelling on a One Traveller holiday?

Answer: One Traveller holiday destinations cater for the mature single traveller. The age group tends to be 50-plus, with most of our travellers in their 50s, 60s and 70s, as well as fairly fit, young-at-heart octogenarians. Amongst our regular guests, we have travellers of all ages. Our aim is for all guests to have a lot of fun and good conversations with their fellow One Travellers, regardless of age. Everybody will have chosen to visit the same destination, so will have a similar mind-set of seeing the sights and attractions that their holiday has to offer, while enjoying good company.

9.

How fit do I have to be?

Answer: Whilst our holidays are not physically demanding a certain amount of walking and negotiating of steps will be required on each holiday. The One Traveller brochure divides our holidays into categories with our 'Scenic Beauty' and 'Relaxed Itinerary' sections being the most gentle. Many city centres are pedestrianized and historical sites and scenic spots have specific areas where people can be dropped off therefore meaning a walk is required from the coach to get into the centre with no other means of transportation available.

10.

What guidelines does One Traveller give for walking ability?

Answer: Generally the basic guideline that we set so you can gain the maximum enjoyment from our holidays is that you must be able to walk a mile unaided (use of a stick is fine) at a gentle but steady pace, be prepared to be on your feet for up to ninety minutes and able to manage 20 - 30 steps. On some days our holidays have a 'feet logo' displayed on the itinerary which denotes that this day will require more walking and steps than these basic guidelines. This may only be one or two days on some holidays where guests not wishing to partake in the excursion may wish to remain at the hotel and enjoy the facilities and surroundings of the resort. Our Tour Manager can always offer advice on things to do close to the hotel and in your resort.

11.

Is your Tour Manager able to assist me?

Answer: Our Tour Managers are there to arrange all holiday logistics, ensure all arrangements are in place and be of assistance to all guests on the holiday, therefore there is only a limited amount of time that they can devote to any particular individual without neglecting other guests and being able to perform all their duties to a satisfactory level. Should you require further advice on whether any holiday is right for you please contact our team to discuss this further. Also refer to our booking conditions (section 14.3) for advice on requirements for guests with reduced mobility.

12.

Can I bring a friend?

Answer: Of course! Sometimes it helps to know there will be a familiar face, whether a relative or a friend. You will both have the freedom and privacy of your own room like all the other guests on the holiday. Whether you travel with a friend or not, you will soon meet your travelling companions and be made to feel at ease. Most of our travellers travel by themselves (or sometimes with a friend they met on a previous holiday). Before you travel we create a page on our Forum for your holiday where you can already start to get to know your travelling companions and ask questions.

13.

Is One Traveller about matchmaking?

Answer: Not at all. Our purpose is to take small groups of single travellers away on their holidays to enjoy a shared destination together. Our fully escorted holidays are tailored for people who choose, for whatever reason, to travel by themselves in the company of like-minded individuals. This does not mean that you need to be single to join our tours; many people choose to travel alone without their spouse/partner.

14.

I am not a great socialiser. Does it matter?

Answer: You don't have to be outgoing or adventurous to go on our holidays. The advantage of travelling with One Traveller is that you can just relax and be yourself. The Tour Manager will always be at hand. They are chosen for their experience and knowledge of the area, and can assist if you have something you wish to do or somewhere you want to explore outside of the itinerary.

If you are a little apprehensive about travelling by yourself, call us for a chat and we will talk you through it. After all, holidays are about having fun.

Let One Traveller take care of all the details so you can enjoy a stress-free travel experience safe in the knowledge that you will not miss any of the highlights.

15.

Is a One Traveller Holiday right for me?

Answer: If you don't know whether a One Traveller holiday is for you, why not give us a call to talk it through? We are a family-run company and everyone who answers our phones is very experienced in answering single travellers' requests.
You'll speak directly to the people who put the holidays together and in some cases operate them as Tour Managers. You'll get a more personal service and access to greater in-depth knowledge than you might receive with a larger company.
We are not there just to take holiday bookings; we understand that there are questions you want answering before you book. Don't forget to check out what previous passengers have said about our holidays by looking at our testimonials section and also sign up to our Forum where you can read what other people have been asking us.

16.

Will you help me to get to know my fellow travellers?

Answer: Absolutely! As we are a singles specialist we have a couple of features of the holiday which are designed to get people to mingle, particularly for the first few days: At every evening meal you sit with people from the group that you have not sat with before; to facilitate this at meal times we have developed our own unique system (exclusive to One Traveller). We also have a Forum on our website where you can start to meet your fellow travellers.