This policy (together with our terms and Conditions and any other documents referred to on it) sets out how we use and protect information that you give to us when you use the Site and also when giving us your data and information for emails. For the purpose of the Data Protection Act 1998 (the Act), the data controller is One Traveller Limited, Unit 5, Green Way, Swaffham, Norfolk, PE37 7FD
What we may collect on Onetraveller.co.uk
1 We may collect and process the following information about you:
1.1 Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. This information may include your email address and your address and postcode, your username and password, your Facebook name, Pinterest name and Twitter handle, your blog and/or forum name and details.
1.2 if you contact us, we may keep a record of that correspondence.
1.3 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
1.4 details of transactions you carry out through our site and of the fulfilment of your orders.
1.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
1.6 Credit & debit cards details. We do not store credit card details nor do we share customer details with any 3rd parties.
1.7 One Traveller Limited use SagePay and Paypal to facilitate all credit and debit payments to enable customers pay for One Travellers services. Customers register their details on Onetraveller.co.uk when booking a holiday and make a minimum £100 deposit payment.
1.8 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
1.9 We may record your phone calls for training and security purposes and these can be stored for up to 30 days on a secure server.
2 How we use your information you have given us at www.Onetraveller.co.uk
2.1 we may use your information if you have registered with the Site and its blogs, forums, and if you request access to our Facebook, Pinterest, and Twitter accounts. If you have registered your email address we will use this to send you our email newsletters which contain information about One Traveller and its services.
2.2 If you enter your details in a competition or a promotion we may ask for details of your address or phone number or email so that we can contact you and send you details of the competition or promotion or if we need to notify any winners.
3 We also use information held about you in the following ways:
1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer.
1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
1.3 To carry out our obligations arising from any contracts entered into between you and us.
1.4 To allow you to participate in interactive features of our service, when you choose to do so
1.5 To notify you about changes to our service.
1.6 If you are an existing enquirer or customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous enquiry or sale to you.
4 Where we store your personal data
5 Cookies and analytics
1.1 The Site, in common with most websites, has cookies which enable a much easier experience for our users and also allow us to improve our site.
1.2 We also use Google analytics on our Site which measure how many users and customers we have on the website and which pages they visit. We use this information to understand how our Site is performing and many large websites use similar analytics from companies like Google.
1.3 If you would like to learn more about cookies how they work and how you can control which cookies are placed on your device(s) you can visit http://www.allaboutcookies.org/ . Please note that while we have done our best to ensure the accuracy of this 3rd party website, websites change constantly and we are not responsible for the content of this site.
1.1 We are dedicated to maintain the security of all its data and to prevent unauthorized access through the implementation of appropriate technical measures, as far as is reasonably possible. Such security measures also include access restrictions, i.e. that data may be accessed only by a limited number of persons within Onetraveller.co.uk.
1.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
1.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7 Access to information
1.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.