Family run company
Fully escorted holidays
Small groups
No single supplements

Returning to travel – Your guide to your holiday

Posted 01/09/2020 : By: Adam Wigglesworth

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In order to protect our guests’ health and well-being we have asked our suppliers to adhere to a minimum requirement of measures as listed below. These are measures that you should expect throughout your holiday. Depending on the local situation and guidelines some measures may be reduced or heightened. We do expect these precautions in the coming months to be reduced. Our Tour Managers will be monitoring these during your holiday to ensure they are adhered to. A number of our Tour Managers live in the countries that we operate and are sending us constant feedback which is increasingly positive.

Flight

  • Face coverings worn by staff and passengers
  • Reduction of the onboard service
  • Increased duration of check-in and boarding procedures
  • Enhanced onboard cleaning

Coach

  • Limit touching surfaces in vehicles as much as possible
  • Seats behind the driver not to be used
  • Passengers to wear face masks if required by local government guidelines
  • Passengers to sit on every other row and only one person on a two-person seat.  Remain on the same seat for the entire holiday (unless local guidelines state otherwise)
  • Increased hygiene and cleaning standards
  • Toilets closed and out of service – ample comfort stops will be made
  • Hand sanitiser available on entering and exiting the vehicle

Hotels

  • Guests requested to keep at a distance from each other following the country’s specific guidelines
  • Hand sanitiser to be available
  • Increased hygiene and cleaning standards including frequency of disinfection of hand contact surfaces in public areas
  • Visible notices informing about the obligation to adhere to general hygiene and physical distancing measures
  • Increased outdoor seating
  • In a few countries, local regulations will allow self-service buffets for certain items

Rooms

  • Touch points to be cleaned and sanitised frequently 
  • Increased hygiene and cleaning standards
  • Use of 'not today' signs if you do not want the housekeeping staff to enter your room

 Wellness & Pools

  • Treatment rooms to be thoroughly sanitised after each treatment
  • Increased frequency of cleaning and sanitising the pool and poolside areas

Restaurants

  • Hand sanitisers available
  • Food served directly at the table.  If buffets are offered, served by a member of staff with personal protective equipment.  
  • Guests requested to keep at a distance from each other following the country’s specific guidelines
  • Increased outdoor seating
  • Increased hygiene and cleaning standards including frequency of disinfection of hand contact surfaces in public areas

Please note that various countries observe different measures of security depending on the local situation and these are subject to change

One Traveller reserves the right to ask any guest presenting symptoms to self-isolate pending a test and to inform the tour manager immediately, so that protocols can be put in place to manage the situation.



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