Coronavirus - A message from our director
Posted 19/03/2020 : By: Adam Wigglesworth
To our extended One Traveller Family,
In view of the continued global spread of COVID-19 and following ongoing discussions between senior managers and our Director, it is with a heavy heart that we have made the difficult decision to cancel our departures up to and including the 19th June.
Due to the ongoing and fluid nature of the COVID-19 situation globally, we have taken these decisions in order to ensure the health and safety of our guests and travelling staff, which will always remain our primary concern.
If you have a holiday booked during these dates you will shortly receive a letter informing you of more details. Due to the number of guests we need to contact we call on our guest’s patience and understanding during the time it may take us to write to you all. We will be writing to guests in departure month priority and plan to have you all in receipt of your letter within the next 7 working days.
By booking with us, a family run company, you will know that we always have our guests best interests at heart and we will continue to ensure that after this situation has passed you are in a stress free position to be able to book another holiday and continue to explore the world with us!
Your letter will clarify the options available to you, including the choice to transfer to a future holiday. (we are in no doubt you’ll need one!)
We thank you in advance for your ongoing support, patience and understanding during these challenging times that we are all experiencing.
Your One Traveller extended family