Post: #1 28-12-2018, 08:33 PM / Xmas in Cheshire

Just back from Xmas trip. Enjoyed this break but hotel atmosphere left a lot to be desired. There was a complete lack of Xmas atmosphere! Light Xmas carol music playing would have been very welcome in the hotel. The quiz was rather mediocre and there was no entertainment Xmas evening which was a shame. Apart from socialising in the bar where the price of drinks was extortionate, there was nothing. Excursions to Buxton and Chester were good with excellent guides. Personally I feel a party of 30 to be too big - macimum of 20 would be more manageable for your manager. A little disappointed with Phil’s management skills too! Not sure if he is inexperienced, but didn’t seem too keen to “go that extra mile”. One instance when coming back from the Xmas walk, which he admitted he hadn’t checked out, we thought we were one person missing at the end and he said “he couldn’t go back!!!” A few of us were shocked! He said he had to get back to lay the lunch tables!’! Not very professional. Overall I did enjoy but wouldn’t book Xmas at Cheshire again.
Janice Williams

Post: #2 02-01-2019, 01:49 PM / RE: Xmas in Cheshire

Our Customer Services team are looking at this for you and will be in touch shortly, we do value your comments.

Post: #3 02-02-2019, 04:16 PM / RE: Xmas in Cheshire

Hello ... had one phone call re this review but nothing else!!!! Regards Janice