One Traveller Awarded 'Safe Travels' stamp
Posted 23/11/2020 : By: Adam Wigglesworth
One Traveller is proud to have been awarded the use of the World Travel & Tourism Council’s ‘Safe Travels’ stamp.
This mark allows travellers to recognise governments, tourist authorities and companies around the world which have adopted global standardised protocols for health and hygiene– so consumers can experience ‘Safe Travels’. Accreditation involves demonstrating that our suppliers, as well as team members at our office and abroad, adhere to a wide range of health and safety measures. These also include protocols on global pandemics.
We have worked hard to ensure our suppliers meet the strict standards expected both by us and the World Travel and Tourism council. The safety of our guests and their enjoyment of their holidays is paramount to what we do. We hope this new recognition will help to put your mind at ease when you prepare for your next big holiday.
How we're making our holidays safer
In light of the events of 2020, we have asked our suppliers to uphold a new minimum standard of health and hygiene measures. You can expect these to be adhered to throughout your holiday with us for as long as they are required. Our Tour Managers will be on hand to ensure compliance is maintained.
We expect airlines to undertake enhanced onboard cleaning and hygiene measures. This is likely to include a reduction of onboard face to face service. It is expected that face coverings will be worn by staff and passengers.
Note that these procedures will vary by airline and also between long and short haul flights.
We expect increased hygiene and cleaning standards, with hand sanitiser available upon entering and exiting the vehicle. All surfaces will be sanitised each time guests are off the vehicle. On board toilets may be required to be closed and out of service – ample comfort stops will be made. Occupants to wear face masks if required by local government guidelines. Seats behind the driver will not be used. Passengers to sit on alternate rows and only one person on a two-person seat if required. Guests to remain on the same seat for the entire holiday (unless local guidelines state otherwise). All occupants asked to limit touching surfaces in vehicles as much as possible.
We expect visible notices displayed, informing guests of the obligation to adhere to general hygiene and physical distancing measures. Increased hygiene and cleaning standards, including frequency of disinfection of hand contact surfaces in public areas. Hand sanitiser to be made readily available. Increased provision of outdoor seating wherever possible. Guests expected to remain distanced from each other if required by country-specific guidelines.
We expect increased hygiene and cleaning standards, including touch points being cleaned and sanitised frequently. Provision of 'not today' signs if you would prefer housekeeping staff not to enter your room.
Wellness & Pool areas
We expect treatment rooms to be thoroughly sanitised after each appointment. Increased frequency of cleaning and sanitising of pool and poolside areas.
Local restaurants and hotel dining
We expect increased hygiene and cleaning standards, including the frequency of disinfection of hand contact surfaces in public areas. Hand sanitisers to be made available. Increased provision of outdoor seating whenever possible. Food served directly to the table. If buffets are offered, these must be served by a member of staff wearing suitable personal protective equipment. Guests expected to remain distanced from each other, following country-specific guidelines.
All measures are subject to change and may vary considerably from one country to another, depending on local guidelines at the time of travel. This brochure was published in September 2020 and we expect the need for such precautions to evolve and hopefully ease in the coming months but will continue to request our suppliers maintain high standards of sanitisation and cleanliness.
One Traveller reserves the right to ask any guest presenting symptoms to self-isolate pending a test and to inform the Tour Manager immediately, so that protocols can be put in place to manage the situation.