Coronavirus - A statement from One Traveller
Posted 13/05/2020 : By: Adam Wigglesworth
Advice for our guests
Wednesday 13th May
In view of the continued global efforts to contain the spread of COVID-19 it is with a heavy heart that we have made the difficult decision to cancel our departures up to and including the 31st August.
All Oberammergau, Shanghai, Yangtze cruise, Hong Kong and Beethoven Festival holidays have also been cancelled.
We have taken these decisions in order to ensure the health and safety of our guests and travelling staff, which will always remain our primary concern.
Guests on departures from June 20th to, and including August 31st will have received a letter (posted Monday 11th May) advising of the cancellation of their holiday. A member of our team will be in contact to outline the options available to you within five working days of the letter being received. Please wait for our team to contact you.
Our festive, and many of our 2021 holidays are available to book and can be viewed on our website already so should you wish to transfer to a future holiday, this can be done during your contact call. This gives you something to look forward to at a time when the world opens its doors again for travel.
You will find our 2021 holidays here: https://www.onetraveller.co.uk/2021-holidays
We continue to monitor the situation from news in the UK, our suppliers in the 42 countries that we operate in and always follow Foreign Office advise. The situation is dynamic and continues to evolve on a daily basis.
I have a holiday booked and the final balance is due soon?
If you wish to transfer to a date later in the year, or a 2021 holiday, when you feel more at ease to travel then we will waive all our usual administration fees and also protect your full deposit amount as long as this is done prior to the full balance payment date. Transfers made after the full balance payment date would be bound by our usual cancellation terms and conditions.
Please note that some flight upgrades, extras or visa pre-payments may not be recoverable but we will try on your behalf!
To contact us regarding transferring your holiday or receiving a credit towards a future holiday please email firstname.lastname@example.org
By booking with us, a family run company, you will know that we always have our guests best interests at heart and we will continue to ensure that after this situation has passed you are in a stress free position to be able to book another holiday and continue to explore the world with us!
We thank you in advance for your ongoing support, patience and understanding during these challenging times that we are all experiencing.
Your One Traveller extended family