One Traveller | Single escorted holidays for Over 50's
ONE TRAVELLER LIMITED BOOKING CONDITIONS
The following booking conditions form the basis of your contract with One Traveller Limited. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have read these booking conditions and agree to them. We can be contacted by phone, e-mail and by post. Our office is open on Saturday morning (9am – 12.30pm) in addition to office hours, Mondays - Fridays (9am – 5.30 pm).
A contract is only entered into when One Traveller Ltd. has issued a Confirmation Invoice. The Confirmation Invoice is issued once we have received a completed and signed Booking Form together with payment of the deposit (or payment in full) and once we have secured the necessary flights, hotels and ground arrangements for your itinerary. We will do this as soon as possible following receipt of the Booking Form and deposit.
2. PAYMENTS AND BOOKING
2.1. An initial deposit of at least £150.00 per person is required together with the Booking Form. If upgrading your flight a higher deposit will be required. The balance must be paid at least 8 weeks prior to departure. If you are booking less than 8 weeks prior to departure the full amount is payable. If the monies are not paid in time, we reserve the right to cancel your holiday and apply the cancellation conditions as set out in Para 4. If we are unable to confirm a particular hotel stated in our brochure or website, we will endeavour to secure an acceptable alternative of a similar standard. If we are unable to confirm your holiday on your preferred date we will do our best to move you to an alternative date convenient to you alternatively any monies paid will be refunded in full.
2.2. We reserve the right at our discretion to decline any booking application.
3. CANCELLATION BY YOU
3.1. You may cancel your holiday at any time, provided that the person signing the booking form confirms the cancellation in writing. Your cancellation is taken from the date we receive your letter.
3.2. As cancellation incurs administrative costs we will apply cancellation charges as set out below:
CANCELLATION PERIOD¹ CHARGE ²
More than 56 Days Deposit
Between 42 – 56 Days 50%
Between 31 – 41 Days 75%
Between 0 – 31 Days 100%
¹. This is the period before departure within which the written cancellation is received.
². This is the cancellation charge shown as a percentage of the holiday price.
3.3. However, we will endeavour to recover payments made to our suppliers which will be returned to you after taking into account local cancellation penalties and after deducting a reasonable amount for our administration costs.
4. CANCELLATIONS BY ONE TRAVELLER LTD.
4.1. One Traveller Ltd. tries never to cancel a holiday. If the number of passengers on a particular date is too low we will, subject to 28 days warning, either cancel the departure and offer an alternative date or offer a full refund.
4.2. If you fail to make payments on time One Traveller Ltd. reserves the right to cancel your place on the holiday.
4.3. One Traveller Ltd. cannot be held responsible for any additional services which you book outside the terms of your itinerary or our brochure or website.
5. ALTERATIONS BY ONE TRAVELLER LTD.
5.1. Occasionally we have to make changes for reasons of flight cancellations, schedule changes or ‘force majeure’. Except where otherwise expressly stated in these booking conditions, we cannot accept any liability or pay any compensation if we have to cancel or change your tour for reasons of ‘force majeure’. In these booking conditions force majeure means any event which we or our suppliers could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and similar events outside our control.
5.2. Your booking is accepted on the understanding that you realise that the tourism infrastructure in relation to both travel and accommodation in other parts of the world may be lower than you would expect in the UK. No refunds will be given for services not utilised.
5.3. If there is a minor alteration then we will try to notify you, though we are not obliged to do so, nor are we obliged to pay compensation. A minor alteration is anything up to 4 hours.
5.4. As you are part of an organised tour, the tour leader may at any time during the course of a tour terminate the participation of a member of the party if he/she reasonably considers it necessary for the health and safety of that person or should their behaviour be disruptive or aggressive towards any other members of the party. In this situation, the person(s) concerned will be required to leave the accommodation or other services. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
6.1. We reserve the right to apply surcharges to our holiday prices only where we believe it is unavoidable and only in the event of:
i) Governmental action, ii) Airport charges, iii) Aircraft fuel costs, or iv) Extreme currency fluctuations.
6.2. Once we have received your deposit and signed booking form and confirmed your place on a holiday no surcharges will be made.
7.1. Should you or one of the persons included in your booking suffer death, personal injury or illness arising out of an activity forming part of your holiday arrangements we will accept responsibility unless there has been no fault on our part or our suppliers or the cause was your own or the relevant person(s’) fault, or one which neither we nor our suppliers could have anticipated or avoided even with all due care being paid.
7.2. Where death or personal injury is suffered in the course of air, road, rail or sea travel we limit our liability to compensate you in accordance with the relevant international law conventions.
7.3. Where the cause of death or personal injury is the act or omission of our agents, suppliers or sub-contractors our acceptance of liability is subject to you assigning to us your rights against them and to your co-operation with us in any legal action we may wish to take against them.
7.4. The maximum liability for any claim other than for death, personal injury or illness will be limited to the price paid for the holiday.
8. TRAVEL INSURANCE
It is an essential condition of you booking a holiday that you take out adequate holiday insurance covering at least circumstances leading to the cancellation of your booking and providing sufficient medical cover for illness or injury and repatriation while overseas. You must provide us with the name of your insurers, your policy number and their 24 hour emergency contact number before you travel. One Traveller Ltd will not be liable for any costs incurred by you due to your failure to take out suitable travel insurance from the date of booking.
If you have any complaint whilst on your holiday you must make it known at the earliest opportunity to your Tour Manager. If they are unable to resolve the problem to your satisfaction you should contact the One Traveller head office. If at the end of your trip you feel that your complaint has not been dealt with properly, you must first notify us in writing within 30 days of your scheduled date of return and we will do our best to reach an amicable solution quickly.
10. BONDING AND FINANCIAL PROTECTION
We or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable) For more information about ATOL visit www.atol.org.uk and for information about the CAA, visit www.caa.co.uk or call 020 7453 6424. We are also full members of ABTA. Our ABTA number is Y3177.
All matters arising from your contract with us are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
12. SPECIAL REQUESTS
If you have special needs (e.g. dietary requirements, flight seat preference etc.) please let us know at the time of booking. Whilst we will make every effort to meet your requests they nevertheless cannot be guaranteed.
13. YOUR RESPONSIBILITIES
13.1. You have certain responsibilities in relation to your booking, these are set out below. You are liable for these to the extent that you fail to perform them.
You must ensure that you have all the necessary documentation to complete your journey. Travellers with full British passports should ensure that they have sufficient pages for entry and exit stamps and ensure where required that their passports have at least 6 months to run after return to the UK. Nationals of other countries should check requirements with the relevant embassies. The names that appear on your airline tickets should be the same as the names in your passport. On your booking form you must notify us of the names as they appear in your passport. If the names in your flight reservations are incorrect they may not be easy to change and may incur charges.
Travellers with reduced mobility or a disability: Overseas accommodation and overseas transport arrangements. The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users.
It is therefore important, if you have any disabilities, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note; if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.
For customers who require support or advice prior to booking, please contact our special assistance team who will contact our suppliers for further information.
You must ensure that you arrive in good time to board the flight to your destination country and that you are ready on time for other transfers and forms of transport. If you miss a transfer or the departure of your flight we will try to arrange alternative transportation for you but we reserve the right to recover any additional costs that we incur as a result. If you are not flying from our main departure airport: in the event that your flight is cancelled on the day of travel you must notify our office immediately so we can organise an alternative for you. In this case you must make every effort to catch the next available flight that you are offered.
13.5. Security and Safety
You must seek your own advice regarding safety and security: before you travel overseas, check the Foreign and Commonwealth website for essential travel advice, tips and up-to-date country information.
14. IF YOU WISH TO MAKE CHANGES AFTER BOOKING
If after receiving our confirmation you wish to change your travel arrangements in any way, such as a change of departure date or airport, we will do our best to make the change but it may not be possible. Please contact us in writing if you do wish to make changes. You will be asked to pay an administration charge of £25 per alteration for the cost we incur in making these alterations as well as any additional costs of the new arrangements.
15. TERMS AND CONDITIONS CLAUSE
For our up-to-date Booking Conditions please visit our website. These Booking Conditions may be amended from time to time.
ONE TRAVELLER LIMITED
Registered office address:
Traveller House, 9 Fir Park, Ashill, THETFORD, IP25 7DE
Tel: 01760 722 011, Fax: 01760 720 533
16. ENJOY YOUR HOLIDAY